First Merchants Bank

Reviews

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  We have banked with First Merchants for over 9 years. Over that time we have had several issues with poor customer service and very unprofessional behavior. Today was the stopping point for us. We called in to discuss an issue with our account and talked to the manager Dustin Butterfield. He was very rude when speaking with us and when we told him we we're taking our business else where, he stated we'd have the same issues with any bank. He even hung up without any type of good bye or even asking if that was all we needed. We have had the same issues in the past with him being rude and unprofessional. Also he will not return your call so if you want to speak with him just keep calling till they let you! Other things that has helped us decide to go to another bank was the fact that they are way behind on the times. They do not offer some things other banks do such as depositing checks through ATM or internet. And what they do offer usually takes a couple days to actually get into your account. Other banks are in the next day. Plus closing at 5:30 just does not work these days people work till than and never have a chance to get to the bank.
  By Bethany Cummins, May 30, 2017

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